From cats who take ownership of the bed To cats who roam the neighbourhood From Conures preening themselves To white rabbits roaming the lounge From Oscars building rock piles To hamsters waking up to run a marathon Don't forget to call Purrfect Sitters for next time you go away on 07845 111 500

Welcome

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Purrfect Sitters pledge to provide a quality and trusted service to anyone requiring a pet sitter in the Leeds area for holidays or weekends away. We will come to see you in advance to discuss your individual requirements and meet your animal family, so you can judge how they get on with us. Next, we will visit before you go away to pick up a key and either post the key once finished, return the key in person, or keep the key in a secure safe for next time you're away (or if you ever get locked out!)

As you can see from our website, we have our own animal family who consist of cats, birds, fish, rabbits and hamsters. We also don't forget wild animals that occasionally need a helping hand, ranging from robins to hedgehogs! :)

We are fully insured to visit your home, with your permission, and we have been DBS checked.

We hope you will hire us to look after your animal family, in their own home, next time you go away.

Please have a read through the reviews from our customers if you have any concerns regarding the service we offer.

Best wishes, Yvonne & Ruth & Monika

Service Prices

If you have multiple animals in the same cage or tank (e.g. fish, or hamsters), we will consider this the same as one animal.

1-3 animals

£9.00 for one daily visit
£8.50 for Keysafe customers

A single visit (AM or PM) to look after 1 to 3 pets.

1-3 animals

£16.00 for two daily visits
£15.00 for Keysafe customers

Two visits in a 24-hour period (AM and PM) to look after 1 to 3 pets.

4-5 animals

£14.00 for one daily visit
£12.00 for Keysafe customers

A single visit (AM or PM) to look after 4 to 5 pets.

4-5 animals

£20.00 for two daily visits
£18.00 for Keysafe customers

Two visits in a 24-hour period (AM and PM) to look after 4 to 5 pets.

Key Safe Customers

Key Safe Customers are customers for who we already have a copy of their key before a booking is made and wants the key returned to our secure key safe at the end of the booked service.

Any customer can become a Key Safe Customer, but they will be charged the standard customer prices for their first booking (as we will still need to collect the key and perform an initial visit for new customers) but these customers will start benefiting from their second booking. If a customer decides to stop being a Key Safe Customer for any reason, we will either post the key back on the last day of service, or at a suitable time if there is no active booking.

The benefits of becoming a Key Safe Customer are:

  • Customers can make a booking at short notice by phone or text message and we will always prioritise our availability to these customers.
  • If the customer ever gets locked out of their home, or loses their key, customers can pick up the key by short notice appointment or in exceptional circumstances we can drop it off.
  • As we do not need to arrange a key collection before visits, Key Safe Customers will have a discounted tariff!
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    Services Offered

    We offer a bespoke service which intends to look after your animal family, in the same manner as they are accustomed when you are home. Our service is also discrete and non-branded so as not to advertise your absence to those who do not already know you are away. As part of the service we can open and close curtains to help deter burglars while you're away. Please let us know what individual requirements you have.

    * We are not able to guarantee specific times for giving medication.

    Essentials

    Giving food, fresh water and treats so they know they have not been abandoned

    Cleaning Up

    Cleaning litter tray and cages. Also cleaning up any accidents

    Health *

    Giving medication, including flee treatment, tablets or injections

    Security

    Turning lights on and off as needed, opening and closing curtains each visit to help deter burglars

    Key Safe

    We can keep your key so we're ready when you need us.

    Normality

    Whatever else your animal is used to, when you're home!

    Hours of Service

    We don’t offer times slots for the visits; the afternoon round follows the morning round. If we start in Roundhay at 6am, we start there again at 2pm to ensure there is a big enough gap between visits. The visit times are house dependant. Generally, a visit lasts between 10- 20 minutes depending on what needs doing. Some visits won’t take long if the cat is outside and not a lot needs to be done, or they can be up to 45 minutes if there is a lot going off and the animals need lots of attention.

    When we're out on a round, we can't answer calls or respond to emails. We will keep an eye on missed calls and text messages and will get back in touch with you as soon as possible.

    The visiting times may vary around peak times, bank holidays, August and Christmas to accommodate the increased demand.

    Single visits (one visit per day) may be done any time in the AM (06:00am to 11:59am) or PM (12:00pm to 6pm) so we can jigsaw them between customers who have 2 daily visits per day.

    Important

    Customers must provide all food, medication, litter and treats for the duration of the service.

    Although we are happy to look after any caged or small animal, our service is not suitable for dogs.

    Area Covered

    We can provide service anywhere within the red line on the map below.

    Please enter your address here to find where you are on the map.

    Our Reviews

    We understand the importance of trust when allowing someone into your home while you're away to look after your animal family and respect your property. To help you make a decision about us, please have a read over our reviews.

    We now only use Google and Facebook for reviews so you know you can be assured they have not be edited by us.

    Read our reviews on Google
    Read our reviews on Facebook

    Contact Us

    To make booking requests or for more details, please telephone us using the below number or use the below magic to contact us with your requirements.

    Mobile 07845 111 500

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    We will email or call you back to make the booking or reply to your questions as soon as possible. If we can't take your call (we might be on a visit) please leave us a voice message.


    GDRP


     This privacy policy sets out how Purrfect Sitters Ltd collects, uses and protects personal data in the course of operating this service. We may change this policy in future by updating this page. You should check this page from time to time to ensure that you are happy with any changes. If you have any questions about our privacy policy or how we use your data you can contact us on enquiries@purrfectsitters.co.uk or call us on 0113 212 7887 or write to us at Purrfect Sitters Ltd. 49, Fawcett Lane, Leeds, West Yorkshire, LS12 4PE

    Why do we process Personal Data?

    We collect and process personal data relating to you in order to fulfil our contractual obligations to you in the provision of our services. We are committed to being transparent about how we collect and use that data and to meet our data protection obligations.


    The types of information we collect includes:

  • • Your name, address and contact details, including email address and telephone number.
  • • Your partner’s name and contact details (if applicable).
  • • Details of the security at your home, including the presence and location of an intruder alarm, if applicable.
  • • How you heard about Purrfect Sitters Ltd.
  • • Details of your pets.
  • • Which veterinary surgery you are registered with.
  • • Emergency contact information.
  • • Preferred contact method.
  • • Dates that you will be in need of our services.
  • • Your IP address.
  • • Your GPS location (used by Google Maps. Not stored by us).
  • • Any other information which may assist us in providing a personal service to meet your requirements.

    • We may collect this information in a variety of ways. For example, data might be collected through:

  • • The initial enquiry.
  • • The initial visit.
  • • Any subsequent correspondence between you and us.

    • Time To Pet Software

    We use a third-party software solution named TIME TO PET. TIME TO PET works on multiple platforms including phone, website, and mobile applications. You can view TIME TO PET’s GDPR compliant Privacy Policy here https://www.timetopet.com/privacy

    Other Third Parties

    We do not share your data with any other third parties (other than Time To Pet), except where we may be required to do so for legal reasons, insurance claims etc, or in relation to the sale / transfer of all or part of our business, if applicable.

    Protection of data

    We take the protection of data seriously and have internal policies and controls in place to safeguard your data from loss, accidentally being destroyed, misused or disclosed. Data is only accessible by staff members in the performance of their duties and we have the following policies and control systems in place:


  • • Data Protection Policy.
  • • Lockable files only accessible by Yvonne Linlow (Owner).
  • • Password access to any electronic files, with access only given to relevant personnel.
  • • Password protected laptops and mobile phones, and encrypted mobile communications systems.
  • • System segregation.
  • • We do not transfer your data to countries outside the European Economic Area (although information may be stored on servers which are outside the EEA).

    • Retention of Data

    We will hold your personal data for a three year period following the most recent booking. If you make no bookings with us for a three year period, we will delete your data from our electronic files and securely dispose of any paper files containing your data.

    Your Rights

    Under the General Data Protection Regulations (GDPR), as a data subject you can:


  • • Access and obtain a copy of your data on request.
  • • Require us to change incorrect or incomplete data.
  • • Require us to delete or restrict processing your data, for example where the data is no longer necessary for the purposes of processing.
  • • Object to the processing of your data.
  • • Request us to transfer your data to another service provider or organisation.
  • • (There are also rights concerning automated decision making and profiling, neither of which we use).

    • Should you wish to exercise any of the above rights, please contact us.

    If you believe that we have not complied with your data protection rights, you can complain to the Information Commissioner: https://ico.org.uk/


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    Purrfect Sitters Terms of Service


    'We/Our/Us'

    Yvonne Linlow - Owner & Director & Pet Sitter for Purrfect Sitters Ltd

    Ruth Chapman - Pet Sitter for Purrfect Sitters Ltd

    Monika Owens - Pet Sitter for Purrfect Sitters Ltd

    Robert Linlow - Director & Illness cover Pet Sitter for Purrfect Sitters Ltd

    'You/Your/Client'

    The person(s) named on the booking form.

    'Key Safe Customers'

    Customers for who We already have a copy of their key before a booking is made and wants the key returned to Our secure key safe at the end of the booked service.


    Let's start with our commitments to you:

  • To help you plan your booking remember our morning visits are conducted between 6am and 11am and afternoon slots are between 3pm and 6pm. At weekends, Bank holidays, Christmas and other peak times we sometimes must start a little earlier or finish a little later because we’ve got more bookings. We know that your animal(s) like consistency, so we always try to visit around the same time each day – some even keep an eye out for us at the window! If we’re making 2 daily visits there will be at least 6 hours between the am and pm slots. If we’ve already set off on our round, sorry, you’ll still be charged for a visit but remember we take alterations up to 1 hour before.

  • We use a booking sheet to make sure your animal(s) get the very best out of our visit. We like to focus on feeding, wellness checks and TLC for our animal customers but we can open/close curtains, turn lights on/off etc if you let us know.

  • We think it’s best if your animal(s) stay inside for the entire booking, but we know that some are happiest in the great outdoors too. If you want to allow your animal(s) to leave the property, tell us and we’ll follow your instructions. If they don’t have a way to get back in whenever they want it could be tricky as they might not be around when we visit. We can’t always do an extended search to find them, and we can’t be responsible for them when they are outside your property. We’re always happy to chat about what works best for your animal in your absence.

  • Unlike many businesses, we’re happy to be up front about our charges (we know they’re good!). You can check them out anytime on our website. We review them every year, but you’ll be happy to know we don’t increase them every year – just when we absolutely must. You always pay the price at the time you booked not when we visit because that’s good manners on our part.

  • All Public Holidays and New Year's Eve are charged at double the daily rate.

  • Just like Santa we only do 1 visit on Christmas Eve as well as Boxing Day, New Year’s Eve and New Year’s Day. This means we can support as many animals as possible over this popular period. This will be a morning visit but as we do quite a few the time will vary, and we need the afternoon to recover so no visits then. Sorry but no visits are available on Christmas Day.

  • We take our annual holiday at the quietest time of our business year. We are a small business, so this means we’re closed to new bookings/customers every January for a around 14 days. Notice of the dates will be on our website from end of October/early November. A skeleton emergency booking service, for Key Safe Customers only, will be in place if we have enough staff members to cover this.

  • We take very seriously the care of your precious family member and the security of your property, but we hope you understand that we can’t be held responsible for damage within your property, or any injury or death to, or any loss of animal(s) within our care, unless it’s due to our negligence or omission. Our reputation is very important to us and we appreciate and thank you for the trust you place in us.

  • While you’re away, please rest assured that no news is good news! If you want a quick update, just drop us a text. If you text between 6am – 6pm we’ll respond as soon as we’ve done the full round of visits – we hope you understand this must be our priority. If you text after 6pm it may be after 11am the next day before we respond as we go to bed really early – those morning visits mean an early start!

  • In very exceptional circumstances we reserve the right to cancel our service(s) at short notice or on the day of a booked visit. We will notify both you and your emergency contact and will supply a refund for the missed service(s). Exceptional circumstances include (but not limited to) dangerous road/weather conditions, flooding, sudden illness/accident of Your sitter where we were unable to provide a substitute. We have never invoked this term and hope we never will. We’ve tried to cover all eventualities with everything from a 4-wheel -drive vehicle to maintenance policies and contingency staff support but after the Pandemic we realised the unexpected can sometimes happen.

  • We sincerely hope you never have to, but if you want to make a complaint about the service email enquiries@purrfectsitters.co.uk or write to Purrfect Sitters Ltd, 49 Fawcett Lane, Leeds, West Yorkshire, LS12 4PE. We will aim to respond to complaints in 72 hours after receipt.

    • The data protection stuff:

  • As you are entering a contract with us all customers agree for us to securely store information provided for 6 years. This is for accounting purposes and ease of your rebooking in the future. We will never pass on your information. If you would like to have your information removed before then, please email enquiries@purrfectsitters.co.uk

    • What we need from you:

  • Let’s talk fleas… we don’t bring them to your house, and we don’t want to leave with any. If your house has them, we’ll stop services immediately to protect other people’s houses. The RSPCA has a guide on flea control you may find helpful.

  • We’re a small business so we know you’ll understand we need full payment for all the visits you’ve booked before we start. Unfortunately, people have let us down in the past, so we must insist on this now. If you need to cancel after paying (make sure it’s before we arrive at your place), we’ll be happy to refund.

  • Before you leave, do a check around to make sure nothing can be knocked over by your animal(s) – especially near windows or areas they can run and jump on. We’re not there all the time and they might be partying a bit while you’re away so let’s keep them safe.

  • We have a duty of care to our Purrfect Sitters team members to make sure their working environment is safe – so we need your help please in making sure areas where we’re working are accessible and without trip and fall hazards. You may be used to your wonky cellar step but it’s our health and safety nightmare!

  • Unless your animal(s) are an adept internet shopper, we need you to leave all the food /bedding /litter /medication they need for the whole booking. We like to keep your home sweet-smelling, so don’t forget to leave us litter scoop/bags and access to a bin.

  • We like to spend our time with your family member not looking for parking or trekking through streets to get to your property. We like to park close - so tell us about any parking issues when you book and give us permits /fobs if we need them. If there are extra costs for parking, we think it’s fair that you need to pay these, so we’ll add them to a final bill.

  • Occasionally on our rounds we need to use the ‘facilities’, if you would rather we didn’t, just let us know and we’ll be sure to wait until we’re at another property for our bathroom visit.

  • Not our favourite subject but we need to include this. We need you to designate an emergency contact who can act on your behalf in the unlikely event that something serious occurs. This could be (but there are other scenarios too) medical decisions for your animal(s), property issues (discovered break in or other damage), a spare key for the property in the event of damaged or lost keys which prevent access. Rest assured emergencies are VERY rare.

  • Although the Surveillance Camera Commissioner doesn’t specifically produce rules requiring disclosure to visitors of CCTV inside your home, we hope you’ll feel comfortable enough to share with us if you have these cameras or are getting them fitted. This allows us to make sure any members of our team visiting your property are happy to be filmed and for those images to be stored locally or online.

    • Additional information for Key Safe Customers:

  • Key Safe Customers give us a copy of their key and we keep it in our secure key safe ready for any bookings. Any customer can become a Key Safe Customer, but we do charge the standard customer prices for your first booking – this is because we still must do all the admin stuff and make a special visit to pick up your key.

  • If you’re a Key Safe Customer, we don’t charge for returning your key if you no longer want to be a Key Safe Customer.

  • In the event of a price increase – it’s rare but sometimes necessary - any new or existing Key Safe Customers will always have a discounted rate.

  • Remember, you’re extra special and you can book at short notice. If you contact us by text or phone before our daily round begins (5am for a morning visit or 1pm for an afternoon visit), we’ll sort payment out with you and pick up your key for the visit. If we’ve already started the round we won’t be able to add a visit.

  • We like to give Key Safe Customers an extra special service, so we hope you’re happy to be updated occasionally via phone / email/ letter about service availability and any relevant service changes. If you would prefer not to be contacted, just let us know.

  • We’re sad when we don’t hear from you so, please keep in touch. After about 2 years with no bookings or contact, we’ll write to you about maybe returning your key, if we don’t hear back from you, we’ll securely destroy it.